Technical Support

Expert Level Engineering and Excellent Support

Most businesses can’t afford to keep a team of highly certified engineers on standby for each technology issue that may arise. For many companies, resources are limited and continue to shrink. Yet, the technologies necessary for success only become more and more complex. For this reason, businesses routinely turn to Petabytz’s Technical Support (T-Support) plans. We can provide the project support and troubleshooting expertise you require to get the best return on your technology investments.

Petabytz provides access to expert level engineering. Our engineers work with advanced technologies on a daily basis, and are able to solve even the toughest of challenges. We can be a valuable extension of any in-house team. Fix issues quickly and reduce operational costs with Petabytz’s T-Support services.

T-Support Plans

Time and Materials (T&M)

Time and MaterialsNo commitment, no long-term deals. T&M support is available on a per-hour basis, so you can get the help you need today without being locked into a contract. With this plan there is no yearly retainer and no minimum purchase.

T-Support Basic

T-Support BasicT-Support Basic is purchased in twenty-hour bundles to be used at your discretion throughout the year. If more time is required, additional bundles can be added.

T-Support Silver

T-Support SilverThe T-Support Silver plan includes a guaranteed service level agreement (SLA) for response time. Forty-hour bundles are purchased at the lowest possible rate and can be used at any time throughout the year.

Petabytz Supporting Services

Path to the Cloud Analysis

Cloud is on the lips of every IT department in the industry. Let Petabytz help guide you there with our Path to the Cloud Analysis. Our senior consultants will analyze your environment, identify any applications ready to be launched into the cloud, and provide a roadmap forward.

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